NEMT STANDARD TERMS AND CONDITIONS Last Updated: July 27, 2026

These Terms and Conditions ("Terms") govern your access to and use of the NEMT Standard website, and your purchase or use of any consulting service, advisory service, online or in-person training, certification class, digital product, or educational material offered by NEMT Standard LLC ("NEMT Standard," "we," "us," or "our").

By accessing our website, purchasing, booking, registering for, or participating in any service or product, or by accepting these Terms through checkbox consent, electronic signature, or completed payment, you ("you," "Client," or "Participant") acknowledge that you have read, understood, and agreed to these Terms in full. If you do not agree, do not use the website or purchase any service or product.

A separate written agreement is not required. These Terms constitute the full and binding agreement between you and NEMT Standard for all services and products, and they replace any prior consulting agreement, policy, or representation.

1. NATURE OF OUR SERVICES

NEMT Standard provides educational, instructional, and advisory services related to the Non-Emergency Medical Transportation (NEMT) industry only. All services and materials are informational and educational in nature.

NEMT Standard does not:

- Provide legal, financial, tax, insurance, medical, or regulatory advice
- Act as a broker, employer, compliance authority, or agent
- Make business decisions on your behalf
- Perform operational, administrative, or compliance work for you

All discussions, materials, templates, examples, frameworks, call summaries, blog content, and recommendations are provided for general educational purposes only. You remain solely responsible for all business decisions, including compliance, contracts, licensing, insurance, drivers, vehicles, staffing, operations, and the implementation of any guidance provided.

2. ELIGIBILITY

You must be at least eighteen (18) years old and able to enter into a legally binding agreement to purchase services or products or to register for training. By purchasing or registering, you confirm that you meet this requirement and that all information you provide is accurate.

3. NO GUARANTEES

NEMT Standard makes no guarantees regarding:

- Licensing or regulatory approval
- Broker, payer, or facility contracts
- Insurance acceptance
- Compliance determinations
- Certification, employment, or competency outcomes
- Revenue, profitability, or business success

All outcomes depend entirely on your own independent actions, execution, and individual circumstances.

4. PAYMENT TERMS

All consulting services, advisory services, strategy calls, training, certification classes, and digital products require full prepayment. Services and products will not be scheduled, initiated, delivered, or accessible until payment has been received and cleared.

Where an invoice is issued, payment is due immediately upon receipt. NEMT Standard is not obligated to provide any service or product prior to full payment. All prices are stated in U.S. dollars.

5. REFUND POLICY

All purchases are final. All consulting services, advisory calls, strategy sessions, training, certification classes, digital products, and materials are non-refundable once purchased, booked, or accessed.

No refunds will be issued for any reason, including but not limited to:

- Missed, canceled, or rescheduled sessions or classes
- No-shows or late arrivals
- Scheduling conflicts
- Dissatisfaction or change of mind
- Business closures
- Regulatory, licensing, or certification issues
- Lack of results
- Failure to pass a hands-on evaluation or certification exam

Payments are non-transferable to another person or business. Additional cancellation and rescheduling rules that apply to in-person classes are described in Section 8.

6. CONSULTING AND ADVISORY SERVICES

6.1 Scope. Consulting is delivered online or in person as described in the purchased package. Scheduled strategy calls are limited to the scope, duration, and quantity included in that package.

6.2 Communication. Communication outside of scheduled calls must occur by email only. NEMT Standard does not provide support by phone, text message, social media, direct message, or personal contact methods. Unscheduled calls, texts, or informal messages will not be responded to. Email is provided as a professional courtesy and does not constitute unlimited or ongoing advisory support. NEMT Standard will make reasonable efforts to respond within a reasonable business timeframe, but responses are not guaranteed within any specific period and are subject to availability and volume. Excessive, unreasonable, disruptive, or out-of-scope communication may require the purchase of an additional consulting package to continue support.

6.3 Non-Exclusivity. Consulting services are non-exclusive. NEMT Standard may provide services to other individuals, companies, and organizations, including those operating in the same geographic area, market, territory, or industry segment. No exclusivity, territorial protection, market protection, or competitive restriction is created, implied, or guaranteed. You waive any claim arising from NEMT Standard's engagement with other clients in the same or similar markets, industries, service areas, or territories.

6.4 Client Business Ideas. You acknowledge that NEMT Standard works with multiple NEMT providers and that similar business ideas, strategies, and operational models may be discussed with others. You waive any claim that NEMT Standard used, disclosed, or appropriated your business ideas, concepts, or plans.

6.5 No Ongoing Duty. NEMT Standard has no obligation to monitor your business, provide updates on regulatory changes, or notify you of new laws, broker requirements, or industry developments unless separately agreed in writing.

6.6 Recording and AI Capture. All strategy calls, consulting sessions, and advisory meetings are confidential and proprietary. You may not record, screen capture, photograph, transcribe, summarize, store, distribute, publish, transmit, share, or otherwise reproduce any session, in whole or in part, without prior written consent. This prohibition includes, without limitation, video, audio, and screen recordings, screenshots, transcriptions, AI-generated notes, AI meeting assistants, AI bots, AI summarization tools, automated transcription tools, cloud-based recording services, data scraping tools, and content repurposing platforms. Any unauthorized recording, transcription, AI capture, storage, or distribution is a material breach and may result in immediate termination of services without refund, in addition to any legal or equitable remedies available to NEMT Standard.

7. DIGITAL PRODUCTS

7.1 Scope. Digital products include online courses, downloadable templates, guides, frameworks, recordings, and any other electronic material offered for sale.

7.2 License. Upon full payment, you receive a limited, non-exclusive, non-transferable, revocable license to use the digital product for your own single business or personal use only. Ownership and all intellectual property rights remain with NEMT Standard.

7.3 Restrictions. You may not share, resell, sublicense, copy, distribute, publish, post, transfer, or provide access to any digital product to any third party, and you may not use any digital product to create a competing product or service, without prior written consent.

7.4 No Refunds. Due to the nature of digital products, all sales are final and non-refundable once purchased or accessed. Delivery is considered complete once access is provided or a download link or file is made available.

7.5 Access and Availability. NEMT Standard is not responsible for your failure to access a digital product due to incorrect contact information, device or software incompatibility, or internet issues on your end. Access may be delivered by email, download, or an online platform, and continued availability of any hosted content is not guaranteed indefinitely.

7.6 Contract Templates and Sample Documents. Any contract templates, agreements, forms, policies, or sample documents sold or provided by NEMT Standard are educational samples and general starting points only. They are not legal advice, are not drafted for your specific business, and are not guaranteed to be complete, current, compliant, or enforceable in your state or for your intended use. You are solely responsible for reviewing, editing, customizing, and completing any template to make it accurate and applicable to your own business, and for ensuring it complies with all applicable laws and with the requirements of any hospital, facility, broker, payer, or other party you use it with. NEMT Standard strongly recommends that you have any template reviewed by a licensed attorney before use. You use any template at your own risk, and NEMT Standard is not responsible or liable for any outcome, dispute, loss, or claim arising from your use of, edits to, or reliance on any template or sample document.

8. IN-PERSON TRAINING AND CERTIFICATION CLASSES

This section applies to all in-person classes, including Wheelchair Securement Training and Stretcher Training and Certification.

8.1 Instructor Credentials. Training is led by an instructor holding CTAA (Community Transportation Association of America) and NEMTAC (Non-Emergency Medical Transportation Accreditation Commission) certified and authorized instructor credentials. While training content is informed by standards established by CTAA and NEMTAC, NEMT Standard is an independent training provider and is not affiliated with, endorsed by, or acting on behalf of CTAA, NEMTAC, any broker, employer, payer, or regulatory authority.

8.2 Educational Purpose and No Guarantee. Training is educational in nature and provides general instruction on securement principles, stretcher and patient handling, passenger safety, and the proper use of equipment. Completion of training does not certify, license, or guarantee competency for any specific employer, broker, payer, regulatory agency, or jurisdiction, and does not replace employer onboarding, internal competency evaluations, or ongoing driver monitoring. Successful completion does not guarantee compliance, safety outcomes, employment eligibility, or acceptance by any broker, facility, insurer, or regulatory body. You remain solely responsible for applying training concepts in accordance with your employer's policies, vehicle configurations, equipment manufacturer guidelines, and all applicable federal, state, and local regulations.

8.3 Assumption of Risk and Release. Training may include classroom instruction, hands-on demonstrations, physical activity, and the use of vehicles, lifts, ramps, wheelchairs, stretchers, and securement systems. Participation involves inherent risks, including but not limited to slips, falls, physical strain, lifting injury, injury, or property damage. By registering for and attending training, you voluntarily assume all risks associated with participation, before, during, and after the session, and you agree to follow instructor guidance, safety instructions, and proper use of equipment. To the fullest extent permitted by law, NEMT Standard is not responsible or liable for any injury, illness, accident, loss, or damage occurring before, during, or after the session, including any slip, trip, or fall, occurring in classrooms, parking areas, hallways, entryways, restrooms, vehicles, training spaces, or any other area of the training location. You agree to release, indemnify, and hold harmless NEMT Standard, its owners, instructors, trainers, agents, and affiliates from any claims arising out of participation, including any slip and fall claim.

8.4 Prerequisites and Documentation. Certain classes require a valid prerequisite certificate, such as a CTAA PASS Basic Certificate. After booking, the instructor will email participants with instructions on where to submit proof of certification. Required documentation must be received no later than one (1) day prior to the scheduled class date. Failure to submit required documentation by the deadline will result in removal from the scheduled session without refund. At the instructor's discretion, registration may be moved to a future class date based on availability. No exceptions will be made.

8.5 Late Arrival and No-Show. Participants who arrive late or do not attend the scheduled class will not be permitted to participate. No refunds, rescheduling, or transfers will be offered in these situations.

8.6 Cancellation and Non-Refundable Policy. All classes are non-refundable regardless of the reason for or timing of cancellation. No refunds will be issued under any circumstance, including cancellations made any amount of time before the class, late arrival, or failure to attend. Transfers to another individual are not permitted. Rescheduling is not a right and is offered only at the instructor's sole discretion based on availability. In the event of unforeseen circumstances such as instructor illness, emergencies, or inclement weather, NEMT Standard will make reasonable efforts to reschedule the class to the instructor's next available session, but refunds will not be issued.

8.7 Hands-On Evaluation and Certification Exam. Certification requires successful completion of a hands-on, practical evaluation. The instructor has sole discretion to determine whether a participant has demonstrated the required competency. If a participant does not pass the hands-on portion, the instructor may decline to allow that participant to take or pass the certification exam. In that event, the participant must schedule a separate retest or re-attendance, which may require an additional fee. No refund will be issued for a failed evaluation or for the need to retest.

8.8 Conduct and Removal. Failure to follow instructor guidance or safety protocols may result in removal from the session without refund. NEMT Standard is not responsible for improper application of techniques, misuse or failure of equipment, vehicle condition, employer policies, or operational decisions made before, during, or after training.

8.9 Travel Training and Client-Provided Locations. NEMT Standard offers in-person classes delivered at a location provided or arranged by the Client ("travel training"). When training is delivered at a Client-provided location, the Client is solely responsible for providing a safe, suitable, and adequate space for the session. This includes, without limitation, proper room setup, adequate space for hands-on activities and equipment, safe and unobstructed flooring and walkways, appropriate seating and tables, working power and lighting, accessible entry and parking, and compliance with all applicable safety, occupancy, and accessibility requirements. The Client is responsible for the condition and safety of the premises and for any permissions, permits, or approvals required to hold the session at that location. NEMT Standard is not responsible or liable for any injury, illness, accident, slip and fall, loss, or damage arising from the condition, setup, or safety of a Client-provided location, and the Client agrees to release, indemnify, and hold harmless NEMT Standard from any such claims. If a Client-provided location is not properly set up, is unsafe, or is not ready at the scheduled time, the instructor may delay, shorten, reschedule at the instructor's discretion, or cancel the session, and no refund will be issued. All travel training classes are non-refundable regardless of the reason for or timing of cancellation, consistent with Section 8.6. Any travel, lodging, mileage, or related costs quoted for travel training are also non-refundable once incurred or scheduled.

8.10 Group and Employer Bookings. When a company, employer, or other organization books or pays for a class on behalf of one or more participants, that purchasing party accepts these Terms on behalf of itself and every participant it registers. The purchasing party is responsible for ensuring that each participant is informed of and agrees to these Terms, including the assumption of risk and release provisions, before attending. The purchasing party is responsible for providing accurate participant information and remains bound by the payment, refund, and non-refundable provisions in these Terms for all registered participants.

8.11 Photo and Media Release. Training sessions may be photographed, recorded, or filmed by NEMT Standard for educational, promotional, or marketing purposes. By attending, you grant NEMT Standard permission to capture and use your name, image, likeness, and voice from the session in any media, without compensation, unless you notify the instructor in writing before the session that you do not consent. This does not permit participants to record sessions, which remains prohibited under these Terms.

8.12 Accessibility and Accommodations. NEMT Standard aims to make training accessible. If you require a reasonable accommodation to participate, please notify us in advance through the contact information in these Terms so we can make reasonable efforts to accommodate your request based on the nature of the training and available facilities.

9. INTELLECTUAL PROPERTY

All content, materials, templates, documents, call summaries, frameworks, course content, digital products, blog content, images, and other materials provided by or displayed on NEMT Standard are the proprietary intellectual property of NEMT Standard and are protected by applicable law. They are licensed for use by one business or individual only.

You may not record, copy, reproduce, screen capture, transcribe, summarize, store, distribute, publish, share, sell, sublicense, transfer, or provide access to any NEMT Standard materials or sessions, in whole or in part, to any third party without prior written consent. This prohibition includes the use of AI note-taking tools, transcription services, recording bots, automated meeting tools, AI summarization platforms, or similar technologies.

If you violate this Section, you agree that NEMT Standard may assess liquidated damages of five thousand dollars ($5,000) per violation, or two thousand five hundred dollars ($2,500) per document, whichever is greater, in addition to any other legal or equitable remedies available under Florida law. You acknowledge that this amount is a reasonable estimate of damages caused by unauthorized use or distribution of proprietary business materials.

10. WEBSITE AND AI-GENERATED CONTENT

Content published on the NEMT Standard website, including blog articles and educational posts, is provided for general informational and educational purposes only. It does not constitute legal, financial, tax, insurance, medical, regulatory, or professional advice, and it should not be relied upon as a substitute for advice from a qualified professional.

Some website and blog content may be created or assisted by artificial intelligence tools and is reviewed for general educational value. NEMT Standard does not warrant that any content is accurate, complete, current, or applicable to your specific situation. Laws, regulations, broker requirements, and industry standards change frequently and vary by jurisdiction. You are responsible for verifying any information before relying on it, and you use website content at your own risk.

11. TESTIMONIALS AND RESULTS DISCLAIMER

Any testimonials, examples, or results shared by NEMT Standard reflect individual experiences and are not a guarantee that you will achieve similar results. Outcomes depend on many factors outside NEMT Standard's control, including your own effort, execution, market, and circumstances.

12. CONFIDENTIALITY

Both parties agree to maintain the confidentiality of all non-public business information shared during any engagement and not to disclose such information to third parties without prior written consent.

13. LIMITATION OF LIABILITY

To the fullest extent permitted by Florida law, NEMT Standard shall not be liable for any damages, losses, claims, or disputes arising from or related to its services, products, training, website, or content. This includes, without limitation, matters related to business operations, regulatory compliance, insurance coverage, contracts, employment decisions, revenue, losses, third-party relationships, and personal injury to the extent permitted by law. This limitation applies to direct, indirect, incidental, special, and consequential damages. To the extent any liability cannot be excluded, it is limited to the amount you paid for the specific service or product giving rise to the claim.

14. INDEMNIFICATION

You agree to defend, indemnify, and hold harmless NEMT Standard, its owners, agents, instructors, trainers, and consultants from any claims, damages, losses, liabilities, or legal actions arising from your business, operations, participation in training, or use of any service, product, material, or advice.

15. CHARGEBACKS AND PAYMENT DISPUTES

Because all sales are final and non-refundable, you agree not to initiate a chargeback, payment dispute, or reversal for any purchase covered by these Terms. Initiating a chargeback in violation of these Terms is a breach of this agreement. NEMT Standard reserves the right to dispute any chargeback with evidence of your acceptance of these Terms, to suspend or terminate your access to services, products, and materials, and to recover any resulting costs, including fees and reasonable attorney's fees.

16. RIGHT TO REFUSE OR TERMINATE SERVICE

NEMT Standard may refuse, suspend, or terminate services, training, or access to products at any time for abusive, unethical, unsafe, disruptive, or inappropriate behavior, or for any violation of these Terms, without refund.

17. THIRD-PARTY LINKS

Our website may include links to third-party websites. NEMT Standard is not responsible for the content, accuracy, or privacy practices of those websites, and links do not constitute endorsement.

18. FORCE MAJEURE

NEMT Standard is not liable for any failure or delay in performance due to events beyond its reasonable control, including acts of God, illness, emergencies, government actions, utility or platform outages, or other unforeseen circumstances.

19. INDEPENDENT RELATIONSHIP AND NO RELIANCE

Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship. NEMT Standard is an independent provider with no authority to bind or represent you. You acknowledge that you are not relying on NEMT Standard for professional, legal, financial, compliance, or regulatory advice, and that all decisions are made using your own independent judgment and professional advisors.

20. DISPUTE RESOLUTION

20.1 Governing Law and Venue. These Terms are governed by the laws of the State of Florida. Any dispute, claim, or action arising out of or relating to these Terms, or to any service or product, shall be brought exclusively in the state or federal courts located in Hillsborough County, Florida.

20.2 No Class Actions. Any dispute must be brought in your individual capacity and not as a plaintiff or class member in any class, collective, or representative action.

20.3 Time Limitation on Claims. Any claim arising from these Terms, or from any service or product, must be brought within one (1) year of the event giving rise to the claim, or it is permanently barred.

20.4 Attorney's Fees. In any dispute arising from these Terms, the prevailing party is entitled to recover reasonable attorney's fees and costs.

21. ELECTRONIC ACCEPTANCE AND COMMUNICATIONS

Electronic acceptance, including checkbox consent, electronic signature, or online payment, constitutes a legally binding agreement and signature. You consent to receive communications from NEMT Standard electronically, including by email, and agree that electronic communications satisfy any legal requirement that a communication be in writing.

22. MODIFICATIONS TO THESE TERMS

NEMT Standard may update or modify these Terms at any time. Updates are effective when posted to the website. Your continued use of the website, or any purchase or participation after changes are posted, constitutes acceptance of the updated Terms. Please review these Terms periodically.

23. SEVERABILITY

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect.

24. SURVIVAL

All provisions relating to payment, refunds, intellectual property, confidentiality, limitation of liability, indemnification, chargebacks, and dispute resolution survive the termination or completion of any service, product, or engagement.

25. ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and NEMT Standard and supersede all prior discussions, emails, agreements, or representations, including any prior consulting agreement or policy.

26. CONTACT

For questions about these Terms, please submit an inquiry through the contact form on our website or email info@nemtstandard.com.

By purchasing, booking, registering for, or participating in any service, product, or training provided by NEMT Standard, you acknowledge that you have read, understood, and agreed to these Terms and Conditions in full.

NEMT STANDARD PRIVACY POLICY

Last Updated: July 27, 2026

NEMT Standard values your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you interact with our website, register for services, purchase products, or submit inquiries.

Information We Collect. We may collect personal information including your name, email address, phone number, payment details processed securely through third-party providers, course or class registration information, certification documentation, and any information you submit through contact forms or inquiries.

How We Use Information. Information is used to process registrations, payments, and orders, communicate service, class, and product details and updates, respond to inquiries and consulting requests, verify prerequisites and documentation, and improve our services and website experience.

Sharing of Information. NEMT Standard does not sell or rent personal information. Information may be shared only with payment processors, service providers necessary to deliver services, or legal authorities when required by law.

Cookies and Analytics. Our website may use cookies and website analytics tools to analyze traffic, improve site performance, and enhance user experience. You may disable cookies through your browser settings.

Data Security. We take reasonable measures to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure.

Third-Party Websites. Our website may include links to third-party websites. NEMT Standard is not responsible for the privacy practices or content of those websites.

Your Rights. You may request access to your personal information, request corrections, or request deletion of information where applicable by submitting a request through our website contact form.

Updates. This Privacy Policy may be updated periodically. Continued use of our website constitutes acceptance of any updates or changes.

Contact. For privacy-related questions or concerns, please submit an inquiry through the contact form on our website or email info@nemtstandard.com.